Returns And Refunds

Returns/Refunds

We are unable to accept returns or refunds for digital products once the files have been downloaded due to their nature. However, in some situations (such as a duplicate order or the incorrect preset being provided), we will think about issuing refunds and will do so at our fair discretion.

Our custom-made templates are the result of years of combined professional experience and know-how. We genuinely want you to be happy with the appearance of your social media posts. Please get in touch with us if the result is not what you anticipated, and we will collaborate to find a solution so you can receive the greatest outcomes.

Arranging A Return Or Refund

Please give us your full name, order number, product details, the reason for the return, and whether you would want a refund or an exchange in order to set up a return. Within two business days, we will respond with information about the return processes.

Payment Policy

Credit Cards: Visa, Mastercard, American Express, and Discover are just a few of the major credit card companies that we take on our website. Unfortunately, some debit cards are not accepted by us. Please send us an email  if you’re having problems checking out so we can assist you.

When I try to check out, I get a payment error. What am I able to do?

There is most likely a mistake or a typo in your billing information if you are receiving an error message when attempting to submit your payment.

If “Your payment details couldn’t be verified” appears in the error message. Verify your card information and try again. The credit card number or CVV you entered is most likely the problem.

The CVV you entered is most likely the problem if the error notice reads, “Security code was not matched by the processor.”

I Was Charged More Than Once For An Order.

Check your email to find out how many order confirmations you received if your statement shows several charges for the same transaction.

It’s likely that only one of the charged orders was successful if you only got one confirmation. Within two to three business days, the remaining charge or charges on your statement will vanish. Send us an email if you keep seeing these duplicate charges.

None of the charged orders were completed if you did not receive a confirmation. Make sure all billing and shipping details are accurate before attempting to place the transaction once more. In one to two business days, the charges on your statement will vanish. If not, send us an email.